According to our experience and clients’ feedback, we found some phenomenon of HP toner cartridge: if the cartridge has been replaced, “Toner low” or “consumables Status: X%(not full, less than 100%)” may appear on the display and this condition will happen to the next several toner cartridges. Reasons for this kind of phenomenon is that the serial number of the toner cartridge chip and the data in the printer conflicts. (“error 10.0.0.03”could mean the type of the chip is not match or the chip is inferior)

Nowadays in the market, most chips with the same type have the same serial number and data (Original goods of HP have different serial numbers and data), which means every product is identical. That is the reason for which the problem remains even if the toner cartridge has been changed several times. And if the data isn’t removed, the same information will appear for the sameness of the chips.

Solution: Since the printer can just memorize the information of the present chip, you can use an original chip and print one test page. After that new chips will work normally.

Note: Those chips that have been tested or have errors won’t be recovered, please don’t try again. If you test them continually, the printer will memorize this error information. In this case, the printer will work again only if you follow the correct operation. We will help you to change it in case it happened)
If this kind of phenomena happens to HPA series, you can change it with a chip of HPX series, pint one page and it will work normally. And vice versa.



Note: The company will deliver the products consumables only if the page of consumables condition is normal. Otherwise the printer will write the wrong information to every chip.

This phenomenon, that the serial number of toner cartridge chip conflicts, only happens to HP7553 and HP7551 rarely. You can avoid the similar problem by printing information pages of consumable condition.